Refund Policy

1. Overview

Appsycamoreway Co., Ltd. wants you to be satisfied with every kit and service. This policy explains when refunds, cancellations, and rescheduling are available.

2. Physical Kits (Complete Paper Trail Kit, Refill Pages, Label Sets)

Eligibility for Full Refund

You may request a full refund within 14 days of delivery if:

  • The kit arrives damaged due to shipping
  • The kit contains printing errors (misaligned columns, missing page numbers, incorrect page count)
  • You received the wrong product

Contact us at hello@appsycamoreway.click with your order number and photographs of the issue. We will arrange a return courier at our expense and issue a full refund upon receipt and inspection.

Partial Refund

A partial refund may apply if:

  • Minor cosmetic imperfections exist that do not affect usability (e.g., slight cover colour variation between batches)
  • You ordered custom column layouts and later decide they are not needed, but the kit was already printed to your specifications

Partial refund amounts are determined case by case, typically 30–50% of the order value.

Non-Refundable Items

  • Custom-printed label sheets with your abbreviated addresses (once printed, these cannot be resold)
  • Kits with custom spine lettering that have entered production
  • Archival pens that have been opened and used

3. Consultations

Cancellation by Client

  • More than 48 hours before the session: full deposit refund.
  • Within 48 hours: deposit is non-refundable, but you may reschedule once within 30 days at no additional charge.
  • No-show: deposit forfeited; no refund or reschedule.

Cancellation by Us

If we must cancel your session (staff illness, workshop closure), you receive a full deposit refund or may reschedule at your preference.

4. Deposits

Deposits for consultations (50%) and large custom kit orders (30%) are applied to the final invoice. If the order is cancelled before production begins, the deposit is refunded in full. Once production has started, the deposit is non-refundable.

5. Refund Process

  1. Email hello@appsycamoreway.click with your order number and reason for the refund request.
  2. We acknowledge within 2 business days and provide return instructions if applicable.
  3. Upon approval, refunds are processed within 10 business days.
  4. Refunds are issued to the original payment method (bank transfer or card, depending on how you paid).

6. Shipping Costs

For eligible full refunds due to our error or shipping damage, we cover return shipping. For change-of-mind returns on standard (non-custom) kits within 14 days, the client pays return shipping. Original outbound shipping is non-refundable unless the return is due to our error.

7. Work Already Started

Custom orders enter production within 2 business days of deposit receipt. Once page printing or binding has begun, cancellation is not available. We will offer to complete and ship the order, or provide a partial refund for materials not yet consumed.

8. Rescheduling

Consultation appointments may be rescheduled once at no charge if requested more than 48 hours in advance. Kit delivery dates may shift due to material supply; we will notify you and offer the option to cancel for a full refund if the delay exceeds 10 business days beyond the quoted date.

9. Exceptions

We evaluate exceptional circumstances (natural disasters affecting delivery, medical emergencies preventing consultation attendance) individually. Contact us to discuss your situation.

10. Contact

Appsycamoreway Co., Ltd.
Office 8, 38 Sample-ro, Chuncheon 00000
Email: hello@appsycamoreway.click
Phone: +82 33 0000 9697

Effective date: 1 January 2025